Get StartedThis notice explains how Gwendolearn handles information when you browse, manage a membership or learn with Gwen. Gwendolearn is operated by Wiserfy Inc.
Last updated: 12 November 2026
We keep the account owner's email and sign-in identifier, a learner identifier and the learner nickname you choose. A child's full name or date of birth is not required for the current learner profile.
Membership records include customer and subscription identifiers, payment status, access dates and the terms accepted at checkout. Payment card details are entered in Stripe checkout; Gwendolearn does not store full card numbers.
Saved learning can include goals, task responses, hints used, feedback and review progress. Writing portfolios contain the paragraphs and revisions you deliberately save. Programme settings and optional account-owner observations are also saved when you choose those features.
Cloud reading sync is optional. It saves the book, page, finished-story marker and selected vocabulary, rather than treating a bookmark as a reading score.
Reading settings, local bookmarks, saved words and practice history can stay in your browser until you reset them or clear site data. Essential cookies keep account and learner sessions signed in.
Connection information, including an IP address, request time and error information, may be processed to deliver the site, protect accounts and limit abuse. The current learning app does not include advertising networks or advertising profiles.
We use this information to provide the requested learning experience, adapt support, save work, manage access and payments, answer requests and protect the service. Saved learner work is private account content; it is not a public book or part of the book-marketing content supplied for social posts.
A learner or adult starts an interactive session deliberately. While it is active, microphone audio is sent for speech recognition, and the recognised words and relevant lesson context are used to produce Gwen's response. Typed questions and work shared in a live tutoring conversation may also be sent to the AI service.
Gwendolearn does not save microphone recordings or full conversation transcripts in its learning database. They are handled during the session. The app stops microphone capture when the session ends, the page is hidden or the learner leaves. Listening to prepared book narration does not open the microphone. Current interactive sessions do not request a camera.
When a spoken answer updates a saved learning task, the saved record contains the task response and support information, such as a parsed number and the fact it came from speech. A deliberately saved writing paragraph and its requested AI feedback are separate, persistent learning records.
Speech and AI services process the information needed to provide their response. Their processing and retention conditions can differ from the app's handling of a live session. Contact us for current provider-processing details. Leave names, contact details and other private information out of questions and submitted work when they are not needed.
| Provider | Purpose and information involved |
|---|---|
| Google Firebase Authentication | Account creation, email verification, sign-in and password reset. Passwords are processed by Firebase Authentication; Gwendolearn does not store account passwords. Firebase privacy information. |
| Stripe | Checkout, subscriptions, receipts and billing management. Stripe processes payment and billing information; we receive the identifiers and status needed to manage the membership. Stripe privacy policy. |
| Tokaroo and Raspy | AI guidance, speech recognition and generated speech. Requests may include the current question, relevant conversation context, lesson observations or the writing submitted for feedback. |
| Optional live visual learning | When enabled, Tokaroo/Raspy generate Gwen's animated portrait and speech; Water/H2O carries generated video in a private room. Receiving Gwen's video does not request the learner's camera. The account owner first reviews a separate notice and authority declaration. Tokaroo privacy policy. |
| Hosting and service operations | Serving the application, keeping account and learning records, maintaining availability and addressing security or support requests. |
Information is shared with the providers needed for the selected function. Providers may operate in countries other than where you live and may maintain their own processing, security or billing records. We may also need to disclose information to meet a legal obligation or respond to fraud or security incidents. You can ask us about current processing locations and provider arrangements using the contact below.
The learning-record expiry rules do not describe every provider's retention policy. Deleting saved learning records does not cancel a subscription, remove billing records or delete an identity-provider account.
In your account's Learning records section, choose Export learning records or Delete saved learning records. Deletion asks for a separate confirmation and applies to that learner's saved work, feedback, programme settings and cloud reading progress.
Reading tools let you turn bookmark sync off or delete a book's cloud bookmark. Device reading settings and bookmarks can be reset separately. End an interactive session to stop the microphone, or change microphone permission in the browser.
Open your accountWiserfy Inc. handles privacy requests for Gwendolearn. Include the account email, say that your request concerns Gwendolearn and describe what you want reviewed, corrected, exported or removed. Please do not send passwords, full card details or a child's voice recording.
privacy@gwen.one+1 416 871 2598Wiserfy Inc.We will update this notice when the service's information practices change. Check the date above for the current version.